FAQ - Frequenty Asked Questions

Reservations and Traveling

  1. How much notice is required to make a reservation?
    Limo to Atlantic City suggests that you book a reservation 24 hours in advance to ensure a car will be available. However, we can often provide unscheduled pickups.  You may call us.
  2. Will I get a call when my car arrives?
    As a courtesy to our customers we do attempt to contact all our customers when their drivers are on location ten minutes before the pick up.
  3. How much notice is required to cancel a reservation?
    Any cancellation will be charged 30% from the total amount,The total amount plus 20%gratuity will be Charged if you cancel the date of the service or during the 24 hours before the service time.
  4. May I make a last minute change to my reservation?
    Limo to Atlantic City attempts, to the best of its ability, to accommodate last minute changes.
    If you would like to make a change to your reservation, please call us and if we can do it will be extra charge for it.
  5. If I have already booked a reservation from the airport, what should I do once I land?  
    After you retrieve your luggage, please call us with your confirmation number so that we can direct you to your car.  Your driver will pick you up within minutes at a designated curbside meeting point located right outside your baggage claim. 
    You may reach us at 888-490-6240
  6. For airport pickups, must I reserve a car in advance or can I call for a car once I land? How long will it take to pick me up?
    Limo to Atlantic City can generally provide unscheduled airport pickups. Please call us once you have landed to check our availability. If you would like to ensure availability, we recommend that you book a car in advance. It takes approximately 30 to 60 minutes for the driver to pull up to your terminal. 
  7. Can I smoke in the car?
    All our cars are non-smoking,Fine $100  for any passenger smoke in the vehicle and we  can terminate the trip without any refund.
  8. Can I add more passengers later?
    No. If you need to add more passengers later, we will change the rate.

 

Vehicle Issues

  1. Must my child be in a child safety/booster seat?
    Yes

Does Limo to Atlantic City supply infant or booster seats?
Yes, for reservation only. However, we encourage parents to bring an infant seat or booster seat for their child’s safety.
carseat1           

  1. What are the passenger and luggage capacities of the various vehicles?
    Sedans and Luxury Sedans can accommodate up to 3 passengers with 3 standard size luggage. SUV Suburban – 7 passengers with 6 medium luggage.
  2. Am I responsible for any damages in the car?
    Yes. You will be responsible for all damages and mess in the vehicle.

Special Needs

 

How old must my child be to travel alone?
Children must be at least 16 years of age to travel alone. 

 

Payment/Tolls/Cost

  1. Can I get a receipt when I pay in cash?
    Yes. Your driver will provide you with a cash receipt in the vehicle at the end of your trip. If you forgot to get a receipt in the vehicle, you can request a receipt by email or by phone.
  2. Who is responsible for any toll charges incurred during my trip?
    Passengers are responsible for any toll charges incurred throughout the trip.
  3. Is tipping mandatory? Is there a set percentage I must tip?
    When traveling with us the gratuity are  not included in the fare. 

     

  4. May I pay with a personal or business check?
    No, we do not accept checks. We accept all major credit cards, including American Express, Visa, MasterCard, and Discover.
  5. Does Limo to Atlantic City charge for waiting time? If so, how is waiting time charged?
    Yes. Waiting time charges may be incurred if a passenger arrives late to a pick-up.  Waiting time is based on the hourly rate for a particular vehicle and is charged at 15 minute increments. Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time expires on a round-trip.
  6. Do you need my credit card information if I wish to pay with cash?
    Yes we will need to hold your credit card information. However, your credit card will be charged 30% as deposit after you reserve by phone .

 

Credit Card Payment

  1. My credit card will not be in the vehicle for the driver, what can I do? 
    You must have your credit card and ID with you because the driver will ask about it to make a copy and you have to sign it.Or you pay cash.
  2. May I change my form of payment at the end of the trip? 
    All payment must be in the begining of the trip [credit card or cash].
  3. Can I use my debit card to pay for a ride?
    Yes.

 

Lost Items

If I left a personal item in our vehicle, how can I get it back?

Be sure befor you leave the car you dont forget any item ,we not

responsable about it if we dont find it.

If you think you have left an item in one of our vehicles, you may report the lost item by contacting our customer service department at 888-490-6240. An agent will get back to you with regard to the status of your property. If your item has been found, we will contact you. If you wish to have FedEx pick up the item from our office and deliver it to you, notify a customer service representative that you will arrange for FedEx to make the delivery. 


Airport Pick-Ups 

If the driver has to wait for my plane to  arrive, will I be billed for my waiting time?
NO. our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA's (for delays or earlier arrivals).

Sedans - receive 30 minutes free on domestic and on international flights.
Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.
SUVs - receive 30 minutes free on domestic and on international flights.

How will I know when my car has arrived?
Your uniformed driver will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company.

What is your credit card processing procedure?

We will charge your credit card 30% when you reserve by phone or email as deposit and the balance the date of service.

What if I am unable to arrive in time for a reservation "No Show"?
ALL no shows will be charged full rate.
 To avoid being charged you must:
Call 888-490-6240 so that one of our dispatchers can get in touch with the driver and help you to locate each other.  
Call 888-490-6240 or email in the event your plans or flight have been changed.

If I need to cancel a pick up, what are the requirements?

Cancellation must be by email and  you will be charged 30% the deposit,If you cancel the 24 hours befor your time service you will be charged the total amount.

Do you have a Guarantee of Service?
After you have received your "Confirmation Ticket" with a Trip Number, your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)